Return Policy

Shipping Policy

  1. You agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Cyno Store is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.
  2. We will attempt to deliver the purchased Product to your designated address within 1 working day to maximum 3 months. Delivery time depends on the ordered product quantity and location of the delivery. Approximate delivery time will be shown at the check-out window. The delivery time is indicative and can vary due to external factors. We strive to process and dispatch your product at the earliest.
  3. Shipping Charges are applied at the check out window along with the total price of the goods.
  4. Shipping charges may vary based on the value of the Product, type of Product, area of delivery etc. In the event we charge a Shipping fee for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you.
  5. While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of: Logistical issues beyond our control, Unsuitable weather conditions, Political disruptions, strikes, employee-lockouts, governmental restrictions, etc, Acts of God such as floods, earthquakes, etc, Other unforeseeable circumstances.

In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Website. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

We do our best to ensure that the products you order are delivered according to your specifications. However if should you receive an incomplete order, damaged or incorrect product(s), please notify Cyno Store Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that Cyno Store will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

- you've received an item(s) that does not match your order

- the item(s) were damaged in transit or shortage (delivery of such order to be refused at doorstep)

- the item(s) is due to expire within 3 months

Note: If you notice the package is damaged at the time of delivery, please do not accept the order. Kindly check your order carefully at the time of receiving your order. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued.


- Items being returned should only be in their original manufacturer's packaging i.e. with labels, bar-code.

- Only fully unused strips/bottles can be returned

- Batch number of the product being returned should match as mentioned on the sales invoice

- Original sales invoice has to be returned for processing returns and refunds.


- Partially used strips, opened bottles cannot be returned.

- Products which require specific storage conditions (temperature controlled) cannot be returned (vials, injections, vaccines, pen fills, etc)

- Products which have expired post-purchase.

- Second-time request against the same product/order.


Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment, and Ortho Support. Also, Cyno Store reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."


Order once placed can only be cancelled within 24 hours or until the order status is in the order placed state after placing the order. Once the order has been approved or the order status is changed to shipped, you can contact our customer support team on given no: +91 98688 24733 for cancellation request. If the request is received prior to the order being shipped, a complete refund will be made within. In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.


We do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below.

Full Refund Possible If you received a defective item.

The ordered item(s) is lost or damaged during transit.

The ordered item(s) is past its expiry date.

Please note: The mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking or cash payment, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that.

How to Request a Refund:

To request a refund, simply email us/Whatsapp your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at +91 98688 24733, email us at We're there for you!